Privacy Notice For Aqua-Heat Ltd

Our Commitment

Aqua-Heat Ltd are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always been conscientious about the security of your data however we recognise our obligations in updating our privacy notice to meet the demands of the GDPR.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

How do we collect information from you?

We obtain information about you when you open an account with us.

What type of information do we collect from you?

The personal information we collect from you may include your name, address, telephone number, email address.

How is your information used?

In general terms, and depending on which products or services you engage us to deliver, as part of providing our agreed services we may use your information to:

• contact you by post, email or telephone
• maintain our records in accordance with applicable legal and regulatory obligations
• process financial transactions
• prevent and detect crime, fraud or corruption

We are required by legislation to keep all records for a period of 6 years. To ensure compliance with all such requirements it is the policy of the firm to retain all paper data for a period of seven years from the end of the period concerned. We will however delete all electronic personal details within 12 months from the date of termination of account.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
2. The right to access the personal data we hold about you.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
4. Deletion of your information: You have the right to ask us to delete personal information about you where:
   • you consider that we no longer require the information for the purposes for which it was obtained
   • you have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below
   • our use of your personal information is contrary to law or our other legal obligation.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

Who has access to your information?

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption. We will not sell or rent your information to third parties.

Any staff with access to your information have a duty of confidentiality within their contract.

How you can access and update your information

Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems.